ENNUI Atelier - General Terms & Conditions

Welcome to ENNUI Atelier. These terms and conditions (“Terms”) apply to your use of our website and services, as well as your purchase of products from ENNUI Atelier. By placing an order or using our website, you agree to these Terms.

1. Privacy Policy
ENNUI Atelier respects your privacy and will treat all personal information provided to or obtained by us with strict confidentiality. Personal information will not be shared with third parties unless legally required. You have the right to access, update, or request deletion of your personal information at any time. Please contact us at customerservice@ennuiatelier.com for such requests.

2. Orders and Payment
By placing an order with ENNUI Atelier, you confirm that all information provided is true and accurate and that you are authorized to use the credit card or payment method for the transaction.
All prices are displayed in Euros (€). If ordering from within the EU, VAT is included in the price. For orders outside the EU, VAT is not included; however, you may be liable for import duties and taxes in your country, which are not the responsibility of ENNUI Atelier. Please note, taxes and duties may not be refundable for non-EU customers returning items.

3. Checkout Process
At checkout, you can select your preferred payment method and country. Orders within Sweden and the EU are subject to VAT. Orders from outside the EU are exempt from VAT, though additional import duties or taxes may apply at the destination. ENNUI Atelier is not responsible for these charges, and they may not be refundable if items are returned.

4. Shipping and Delivery
ENNUI Atelier ships worldwide from Stockholm. Orders are typically processed within 24 hours on business days (excluding public holidays). Delivery details, costs, and expected timeframes are as follows:
• PostNord Sweden, MyPack Home Small: 2–3 business days, free for orders over 300 euros.
• DHL International: 4–7 business days, 200 SEK, free for orders over 500 euros.

All orders are shipped with PostNord Standard Delivery. A tracking number will be provided upon dispatch for you to monitor your shipment.

Transport Damages: If an item arrives damaged or is lost during transit, please report this to customerservice@ennuiatelier.com immediately. Note that items damaged due to wear and tear are not considered faulty.

5. Returns and Refunds
You have the right to exchange or return items purchased on ennuiatelier.com within 14 days of receiving your order. For offline events or pop-up purchases, the same return terms apply. To initiate a return, contact us at customerservice@ennuiatelier.com. All returns are at the customer’s expense and must be received by ENNUI Atelier within 14 days of delivery.

Return Conditions:
• Items must be unused and returned in their original box. Damaged, worn, or altered items will not be accepted.
• Sale items, samples, and discounted products are not eligible for refund or exchange.
• ENNUI Atelier is not responsible for items lost or damaged in return shipping; we recommend using a trackable postage service with proof of postage.
• The customer is responsible for all duties and taxes associated with returns.
• Refunds will be processed to the original payment method within 14 business days of receipt, excluding the original shipping fee.
Returns from third-party retailers will not be accepted.

6. Exchange Policy
If you would like to exchange an item for a different size, color, or style, please return the original item as outlined above and place a new order for the replacement.

7. Liability and Force Majeure
ENNUI Atelier is not liable for delays or failure to perform obligations under these Terms due to events beyond our control, such as natural disasters, governmental actions, or other instances of force majeure.

8. Governing Law
These Terms and Conditions are governed by Swedish law. Any disputes will be settled in accordance with Swedish law in Swedish courts.

9. Faulty Products and Claims
All claims will be handled through the Customer Service form.
ENNUI Atelier does not replace lost jewelry, but our team will evaluate any claims of damage.
Items damaged due to regular wear and tear are not considered faulty.
If you believe an item is faulty or damaged, need additional information or assistance, please contact us via the form below: