Terms & Conditions

Privacy policy 

All personal information provided to or obtained by ENNUI Atelier shall be treated with strict confidentiality. The personal information you provide shall in no way be shared with any third parties.

You have the right to require the information held about you and also have the right to request ENNUI Atelier to delete or correct any information held about you at any point in time.

 

Payment

When placing an order with us you undertake that all details you provide are true and accurate, and that you are an authorized user of the credit card used for the transaction.

 

Checkout

When you reach checkout please choose your payment method of choice and country. You will be charged in Euros. If you order from a European country VAT is included in the price.

When ordering from a country outside the EU, you will not have to pay VAT. However, you may have to pay additional tax / duties in the final country of destination. ENNUI Atelier is not responsible for any such taxes and / or duties.

Please be advised that tax and duties may not be refundable to non-eu customers wishing to return items.

 

If you have any further questions regarding our terms and conditions, please do not hesitate to reach out to us on hello@ennuiatelier.com

  

 

Returns

  • Register your return by emailing us at hello@ennuiatelier.com
  • You are entitled to an exchange or full refund within 14 days of receiving your order from ennuiatelier.com.
  • All returns must be with us in store wishing 14 days of delivery date.
  • Should you have bought something during our offline events or pop ups, the same terms apply. 
  • Samples and discounted items are not eligible for refund or exchange.
  • The shipment of returns to ENNUI Atelier will be at the customer’s expense.
  • Items must be returned unused in its original box. 
  • Damaged, worn or altered items will not be accepted for return 
  • ENNUI Atelier will not be responsible for products lost or damaged during return shipping. We recommend that you use a trackable postage service and retain proof of postage.
  • The customer is liable for all duties and taxes that are charged for returns.
  • We will refund your return with in 14 business days of receiving it, back to your original payment method, excluding the original cost for shipping. 
  • Please note, the initial shipping fee will not be refunded
  • We do not accept returns exchanges or claims from bought from other retailers.
  • Please send your parsel with traceable postage safely wrapped to avoid damage.
  • Exchange policy
  • If you wish to exchange your item to another site, colour or style, please return it and place a new order.

Claims

If you think your order is faulty or damaged, please contact us at hello@ennuiatelier.com as soon as possible.

We do not replace lost jewelry

Return adress

ENNUI Atelier AB, 

Hamngatan 18-20, 

111 77 Stockholm, Sweden

 

Shipping

We ship worldwide from our office in Stockholm. Please find shipping details & cost below 

  • Your order will be shipped within 24 hours from the time you receive your order confirmation on business days (not including public holidays). 
  • PostNord Sweden, My Pack Home small: 2-3 business days, free for orders over 300 euro
  • PostNord International : 4-7 working days, 200 SEK,  free for orders over 500 euro
  • Your order will be shipped via PostNord standard delivery and you will receive a tracking number where you can track and follow your shipment till delivery.



Transport damages or faulty products

  • In the unfortunate event of the product being lost or damaged upon receiving the product you notice that the item has been damaged, please immediately report this to hello@ennuiatelier.com. Please note that any items damaged as a result of wear and tear are not considered to be faulty.
  • For any further questions or requests please contact customer service: hello@ennuiatelier.com

 

Thank you for shopping at ENNUI Atelier

  

ENNUI Atelier AB
Org. 559153-7385
Grevturegatan 10
114 46 Stockholm

Sweden