Exchanges and Refunds
In this section you can find information about our exchange and refund policy for any purchases made from ennuiatelier.com. If you have purchased an ENNUI Atelier item from another shop or website, you should contact them first if you have any questions.
If you purchase a product from ennuiatelier.com, you are entitled to an exchange or full refund within 14 days of receiving your order. Should you have bought something during our offline events or pop ups, the same terms apply, unless it was a sample or a discounted item (when we do not offer refunds or exchange).
Although sometimes life gets in the way, we do strongly recommend that you return your item(s) within the first 7 days of receiving it, to ensure that it arrives back to us within the 14 days period. All returns should be sent back to ENNUI Atelier at the customer’s expense and you will find our return adress here or in the bottom of this page.
For us to give you a full refund or exchange your item(s), the item(s) must be returned unused and in its original box. Returned items that are for any reason damaged, worn or altered will be sent back to the customer at their own expense. You are liable for all duties and taxes that are charged for transporting the returned item back to ENNUI Atelier.
If you want to send something back, we recommend that you use a trackable postage service and retain proof of postage, as we will be unable to accept responsibility for products that are lost or damaged during shipping.
Once ENNUI Atelier has received and checked your item(s) we will refund you by your original payment method, excluding the original cost for shipping. Payments can take up to 14 working days to process. Subject to stock availability, we will exchange your item(s) within 14 days of receiving your order.
How to return your purchase:
We’ve tried to make returns as simple as possible for our customers.
1) Please start by emailing us at firstname.lastname@example.org with your name and order number, and let us know why you wish to return or exchange your purchase.
2) Print and enclose your receipt with your return and make sure that the box is safely wrapped before sending it to:
Please post your return to:
111 47 stockholm
Should you have any further questions or requests please contact customer service at: email@example.com
Thank you for shopping at ENNUI Atelier!