Returns

• Register your return by emailing us at hello@ennuiatelier.com
• You are entitled to an exchange or full refund within 14 days of receiving your order from ennuiatelier.com.
• All returns must be with us in store wishing 14 days of delivery date.
• Should you have bought something during our offline events or pop ups, the same terms apply. 
• Samples and discounted items are not eligible for refund or exchange.
• The shipment of returns to ENNUI Atelier will be at the customer’s expense.
• Items must be returned unused in its original box. 
• Damaged, worn or altered items will not be accepted for return 
• ENNUI Atelier will not be responsible for products lost or damaged during return shipping. We recommend that you use a trackable postage service and retain proof of postage.
• The customer is liable for all duties and taxes that are charged for returns.
• We will refund your return with in 14 business days of receiving it, back to your original payment method, excluding the original cost for shipping. 
• Please note, the initial shipping fee will not be refunded
• We do not accept returns exchanges or claims from bought from other retailers.
• Please send your parsel with traceable postage safely wrapped to avoid damage.
• Exchange policy
• If you wish to exchange your item to another site, colour or style, please return it and place a new order.

Claims

If you think your order is faulty or damaged, please contact us at hello@ennuiatelier.com as soon as possible.

We do not replace lost jewelry

Return adress

ENNUI Atelier AB, 

Hamngatan 18-20, 

111 77 Stockholm, Sweden

Shipping

We ship worldwide from our office in Stockholm. Please find shipping details & cost below 

• Your order will be shipped within 24 hours from the time you receive your order confirmation on business days (not including public holidays). 
• PostNord Sweden, My Pack Home small: 2-3 business days, free for orders over 300 euro
• PostNord International : 4-7 working days, 200 SEK,  free for orders over 500 euro
• Your order will be shipped via PostNord standard delivery and you will receive a tracking number where you can track and follow your shipment till delivery.

Transport damages or faulty products 

• In the unfortunate event of the product being lost or damaged upon receiving the product you notice that the item has been damaged, please immediately report this to hello@ennuiatelier.com. Please note that any items damaged as a result of wear and tear are not considered to be faulty.
• For any further questions or requests please contact customer service: hello@ennuiatelier.com

Thank you for shopping at ENNUI Atelier