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Shipping & returns

Returns
  • Register your return by emailing us at hello@ennuiatelier.com
  • You are entitled to an exchange or full refund within 14 days of receiving your order from ennuiatelier.com.
  • All returns must be with us in store wishing 14 days of delivery date.
  • Should you have bought something during our offline events or pop ups, the same terms apply. 
  • Samples and discounted items are not eligible for refund or exchange.
  • The shipment of returns to ENNUI Atelier will be at the customer’s expense.
  • Items must be returned unused in its original box. 
  • Damaged, worn or altered items will not be accepted for return 
  • ENNUI Atelier will not be responsible for products lost or damaged during return shipping. We recommend that you use a trackable postage service and retain proof of postage.
  • The customer is liable for all duties and taxes that are charged for returns.
  • We will refund your return with in 14 business days of receiving it, back to your original payment method, excluding the original cost for shipping. 
  • Please note, the initial shipping fee will not be refunded
  • We do not accept returns exchanges or claims from bought from other retailers.
  • Please send your parsel with traceable postage safely wrapped to avoid damage.
  • Exchange policy
  • If you wish to exchange your item to another site, colour or style, please return it and place a new order.

Claims

If you think your order is faulty or damaged, please contact us at hello@ennuiatelier.com as soon as possible.

We do not replace lost jewelry

Return adress

ENNUI Atelier AB, 

Hamngatan 18-20, 

111 77 Stockholm, Sweden

Shipping

We ship worldwide from our office in Stockholm. Please find shipping details & cost below 

  • Your order will be shipped within 24 hours from the time you receive your order confirmation on business days (not including public holidays). 
  • PostNord Sweden, My Pack Home small: 2-3 business days, free for orders over 300 euro
  • PostNord International : 4-7 working days, 200 SEK,  free for orders over 500 euro
  • Your order will be shipped via PostNord standard delivery and you will receive a tracking number where you can track and follow your shipment till delivery.

Transport damages or faulty products 
  • In the unfortunate event of the product being lost or damaged upon receiving the product you notice that the item has been damaged, please immediately report this to hello@ennuiatelier.com. Please note that any items damaged as a result of wear and tear are not considered to be faulty.
  • For any further questions or requests please contact customer service: hello@ennuiatelier.com

Thank you for shopping at ENNUI Atelier