Shipping & returns
- Register your return by emailing us at firstname.lastname@example.org
- You are entitled to an exchange or full refund within 14 days of receiving your order from ennuiatelier.com.
- All returns must be with us in store wishing 14 days of delivery date.
- Should you have bought something during our offline events or pop ups, the same terms apply.
- Samples and discounted items are not eligible for refund or exchange.
- The shipment of returns to ENNUI Atelier will be at the customer’s expense.
- Items must be returned unused in its original box.
- Damaged, worn or altered items will not be accepted for return
- ENNUI Atelier will not be responsible for products lost or damaged during return shipping. We recommend that you use a trackable postage service and retain proof of postage.
- The customer is liable for all duties and taxes that are charged for returns.
- We will refund your return with in 14 business days of receiving it, back to your original payment method, excluding the original cost for shipping.
- Please note, the initial shipping fee will not be refunded
- We do not accept returns exchanges or claims from bought from other retailers.
- Please send your parsel with traceable postage safely wrapped to avoid damage.
- Exchange policy
- If you wish to exchange your item to another site, colour or style, please return it and place a new order.
If you think your order is faulty or damaged, please contact us at email@example.com as soon as possible.
We do not replace lost jewelry
ENNUI Atelier AB,
111 77 Stockholm, Sweden
We ship worldwide from our office in Stockholm. Please find shipping details & cost below
- Your order will be shipped within 24 hours from the time you receive your order confirmation on business days (not including public holidays).
- PostNord Sweden, My Pack Home small: 2-3 business days, free
- PostNord International : 4-7 working days, 200 SEK, free for orders over 500 euro
- Your order will be shipped via PostNord standard delivery and you will receive a tracking number where you can track and follow your shipment till delivery.
Transport damages or faulty products
- In the unfortunate event of the product being lost or damaged upon receiving the product you notice that the item has been damaged, please immediately report this to firstname.lastname@example.org. Please note that any items damaged as a result of wear and tear are not considered to be faulty.
- For any further questions or requests please contact customer service: email@example.com
Thank you for shopping at ENNUI Atelier