In this section you will find information about our exchange and refund policy for purchases made from ennuiatelier.com. If you have purchased an ENNUI Atelier item from another shop or website, contact them first with your questions.
If you purchased a product from ennuiatelier.com, you are entitled to an exchange or full refund within 14 days of receiving your order. Should you have bought something during our offline events or pop ups, the same terms apply. Samples and discounted items are not eligible for refund or exchange.
We recommend you to return your item(s) within the first 7 days, to ensure that we receive the item(s) within the 14 day period. The shipment of returns to ENNUI Atelier will be at the customer’s expense.
For us to give you a refund or exchange your item(s), the item(s) must be returned unused in its original box. Returned items that are damaged, worn or altered will not be refundable and will be sent back to the customer at the customer’s expense.
We recommend that you use a trackable postage service and retain proof of postage.
ENNUI Atelier will not be responsible for products lost or damaged during return shipping.
The customer is liable for all duties and taxes that are charged for transporting the item back to ENNUI Atelier.
Once ENNUI Atelier has received and checked your item(s), we will refund you by your original payment method, excluding the original cost for shipping. Payments can take up to 14 working days to process. Subject to stock availability, we will exchange your item(s) within 14 days of receiving your order.
How to return your purchase:
1) Email email@example.com with your name and order number, and let us know why you wish to return or exchange your purchase.
2) When the return has been approved, enclose the receipt of purchase with your return and make sure the box is safely wrapped. Send it as a trackable package to the adress below and email us the reference number and the date you sent it.
111 47 Stockholm
For further questions or requests please contact customer service: firstname.lastname@example.org
Thank you for shopping at ENNUI Atelier