Shipping & returns
Returns
- Register your return by emailing us at hello@ennuiatelier.com
- You are entitled to an exchange or full refund within 14 days of receiving your order from ennuiatelier.com.
- All returns must be with us in store wishing 14 days of delivery date.
- Should you have bought something during our offline events or pop ups, the same terms apply.
- Samples and discounted items are not eligible for refund or exchange.
- The shipment of returns
to ENNUI Atelier will be at the customer’s expense.
- Items must be returned unused in its original box.
- Damaged, worn or altered items will not be accepted for return
- ENNUI Atelier will not be responsible for products lost or damaged during return shipping. We recommend that you use a trackable postage service and retain proof of postage.
- The customer is liable for all duties and taxes that are charged for returns.
- We will refund your return with in 14 business days of receiving it, back to your original payment method, excluding the original cost for shipping.
- Please note, the initial shipping fee will not be refunded
- We do not accept returns exchanges or claims from bought from other retailers.
- Please send your parsel with traceable postage safely wrapped to avoid damage.
- Exchange policy
- If you wish to exchange your item to another site, colour or style, please return it and place a new order.
Claims
If you think your order is faulty or damaged, please contact us at hello@ennuiatelier.com as soon as possible.
We do not replace lost jewelry
Return adress
ENNUI Atelier AB,
Hamngatan 18-20,
111 77 Stockholm, Sweden
Shipping
We ship worldwide from our office in Stockholm. Please find shipping details & cost below
Your order will be shipped within 24 hours from the time you receive your order confirmation on business days (not including public holidays).
Sweden (PostNord MyPack Home Small): 2–3 business days. Shipping is 99 SEK, free for orders over 3000 SEK.
DHL International: 4–7 business days. Shipping rates start from 300 SEK
For orders shipped outside the European Union, customs duties, taxes, and import fees may apply upon delivery. These charges are determined by the destination country and are the responsibility of the recipient. We have no control over these fees and cannot predict their amount, as customs policies vary widely between countries.
You will receive a tracking number once your order has been dispatched, allowing you to monitor the shipment until it is delivered.
Transport damages or faulty products
- In the unfortunate event of the product being lost or damaged upon receiving the product you notice that the item has been damaged, please immediately report this to hello@ennuiatelier.com. Please note that any items damaged as a result of wear and tear are not considered to be faulty.
- For any further questions or requests please contact customer service: hello@ennuiatelier.com
Thank you for shopping at ENNUI Atelier